YOUR DOG BUTLER

  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tracey Shales 
 
4 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Your Dog Butler navigated a hectic pick up from the Toronto airport for me with only a few hours notice that my dog would be arriving. It was extremely stressful for me because although my dog was scheduled to fly, it wouldn't be confirmed until the day if if she was able to come due to temperature in cargo, Arlene reassured me and braught my blood pressure back to baseline several times through the weeks. They had their team ready and in place within hours once it was confirmed. A hiccup at the airport occured no fault if theirs and Mark called me right away so I'd be in the loop, and the pick up went smoothly. The plan was to board her for the night as it was a 10 pm pick up and another 3 hour drive to me, Mark decided that night he was alert enough to make the drive and I got to meet my baby that very night. They are extremely caring, professional, and will go beyond for the best interest of you, and more importantly your furry family member. A very positive happy outcome to the long awaited arrival of my special friend. 💕

Owner's reply
Thank you so much Tracey for such a wonderful review. We too are so pleased that your dog was able to board the plane and arrive at  your home late that same evening.We truly do care about the pets and their owners and always base our decisions with that guiding principle in mind.  Hope the transition is going well for  your family.
  
 
 
 
 
 
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 Engr Adigun 
 
12 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Extremely top-tier service! I contacted YDB to receive my cat arriving in Toronto after a 24-hour journey, clear him through customs and bring him to Ottawa. From the moment I spoke to Arlene on the phone, the whole process was seamless. Communication was great, and she was so kind, patient and accommodating. Most importantly, I received my cat right at my doorstep while they took care of absolutely everything, including making sure he was well cared for and comfortable. Thank you so much, Arlene and Meegan! ❤️ I would 100% recommend their services!

Owner's reply
Thank you, for your thoughtful review and for sharing your experience. I'm so glad to hear Meegan made your cat’s journey comfortable and seamless for you.  Your high accolades and recommendation means so much to us!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Cady Palley-Samson 
 
13 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We just used Your Dog Butler to drive our two Vizslas from Canada to Florida, and I can't recommend them enough.

Going in, I was a wreck. We were in the middle of a move, and on top of that our dogs had never been in a car for anything close to that long. I had no idea how they'd handle it.

The team was so kind from the very start. They updated us every three hours for the entire drive, which made a huge difference, and they were incredibly accommodating with everything we asked for, from specific feeding instructions to medications. No request was ever too much.

Our dogs arrived happy. Genuinely happy, like it had been a fun road trip. That's all I wanted.

If we ever move between Canada and the States again, or anywhere else they service, we would use them without hesitation. The peace of mind was worth everything!

Owner's reply
Thank you  so much Cady for your trust and kind words.  We are so pleased you were satisfied and grateful for the care the drivers took on the drive with your pets. Moving is very stressful, I am glad we gave you some relief. It  was lovely working with you and we would be happy to assist anytime.
  
 
 
 
 
 
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 Joanne Sheehan 
 
17 days ago
 
 
 Trustindex verifies that the original source of the review is Trustindex. 
NYC to Toronto - Incredible last-minute service!
I cannot recommend Arlene and the team at Your Dog Butler highly enough! We needed to ship our 10-month-old Labrador Retriever from NYC to Toronto last minute. After contacting several services, Your Dog Butler was the only one to respond.

Even though it was late Friday heading into Labor Day weekend, Arlene worked over the weekend to coordinate everything so our dog could make his journey on Wednesday of the following week. It was a complex trip with a lot of moving parts - our dog couldn't meet up with my son in Toronto until Friday morning. Arlene "joined all the dots" for us, organizing overnight stays in Buffalo and Toronto to align the timing perfectly.

Thank you so much, Arlene, and the Your Dog Butler crew for getting our boy safely to Toronto meet up with my son!

Owner's reply
Thank you, Joanne, for your kind words and detailed review. I know how important this relocation was for  you and I am thrilled everything fell into place with a well executed plan. Thank you for your quick turn around with replies and working with our team.  We appreciate you.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Brittney Wall 
 
37 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Your Dog Butler was an incredible service!! I had to ship my cats across province and into a boarding facility and Your Dog Butler communicated so well with me and even helped me make more informed decisions becuase I had no idea about the whole animal flying process. They sent me photos of my cats when they arrived and called to tell me how they were doing AND sent me more photos when they arrived at the facility. Just made the experience so much less stressful!! It was best experience with Your Dog Butler. Would recommend them over and over again!!! :)

Owner's reply
Thank you kindly Brittany. It was great to work with you to ensure your cats arrived safely and stress free, we look forward to assisting again and again.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Anna Rozova 
 
51 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
Highly recommend Your Dog Butler! We had a last-minute emergency and needed a rescue dog transported from his foster home to a boarding facility. They accommodated my frantic call with only about two hours’ notice.
The transport was safe and professional, communication was excellent, and I received updates throughout the entire process. It gave me tremendous peace of mind during a very stressful situation.
I am incredibly grateful for their flexibility, responsiveness, and care. I would absolutely use their services again.

Owner's reply
Anna, thank you so much for your kind words! We could not be happier that we were able to assist you so swiftly with your emergency. Everything worked out great and now the dog is whrere he needs to be.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jeannie Hill 
 
52 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent and caring service start-to-finish.

Owner's reply
Thank you so much Jeannie for your kind words. We are thrilled you were so pleased with our service knowing  how important this move was for you and your pet.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 John Wright 
 
65 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent service! We couldn't have managed our journey to the airport with our cat and all of our luggage without Your Dog Butler. Thank you for providing such an essential service to pet parents!

Owner's reply
Thank you, John, for sharing your experience! We are glad to hear that the service helped make your journey smooth with your cat and luggage. It’s wonderful to support pet parents with their travels.
  
 
 
 
 
 
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 Natalia R 
 
66 days ago
 
 
 Trustindex verifies that the original source of the review is Trustindex. 
+2
Exceptional and reliable service
Mark provided outstanding service and made the entire experience smooth and stress-free. He was professional, friendly, and handled everything with care and expertise. Highly recommend their services!

Owner's reply
Thank you, Natalia, for your kind words! I'm thrilled you had a smooth and stress-free experience with Mark's professional and friendly service. Your recommendation means a lot, and we're here if you ever need us again.
  
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Vida Panitch 
 
88 days ago
 
 
 Trustindex verifies that the original source of the review is Trustindex. 
Trip from Toronto to Kawarthas
This company is a game changer.  Took so much stress out of travelling this summer as a dog owner, and we will definitely book again. Mark, our driver, was great. The car was comfortable and well set up. And everything about booking was easy and straightforward. Strongly recommend.

Owner's reply
Thank you so much, Vida! We truly appreciate your kind feedback. Our goal is to make dog ownership as convenient and stress-free as possible for pet owners, and we’re so pleased to hear that you enjoyed our easy and comfortable service. We can’t wait to see you and your pup again soon!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 HW 
 
93 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Your Dog Butler was very professional and timely about retrieving my new puppy from the airport. Would recommend them for anyone importing a new puppy from Europe.
Mark, the driver, was very knowledgeable, and friendly.

Owner's reply
Thank you kindly for your  feedback, it was a pleasure working with you to ensure your puppy has a warm welcome to Canads.
  
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Sash 
 
93 days ago
 
 
 Trustindex verifies that the original source of the review is Trustindex. 
Trip from Guelph
The service provided was exceptional both Arlene and my driver Mark were so incredibly helpful. The drive was smooth and my puppy was so comfortable she kept falling asleep. Thank you!

Owner's reply
Thank you,, for your kind words! Your puppy is adorable. So glad you had a great experience with Your Dog Butler, we aim to make the experience stress free, safe and enjoyable.
  
 
 
 
 
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 Trustindex rating score: 4.9 of 5, based on 316 reviews,showing our latest reviews 
 
 
 
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